Product Return and Refund Policy
A customer has 14 days after the day the product is received to return it to the company. To be able to return the product to the company, the customer must indicate the order number and make sure that the product and its packaging remains in its original conditions.
Conditions for Returning the Product
- The product must be broken. (Product have not been worn, washed or modified)
- The product is faulty. (Product delivered does not match your order)
- Customer is not satisfied with the product.
- The returned products must be in its original packaging and conditions.
- In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
- In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than 7 days.
The following items are NON-Exchangeable and NON-Returnable
- Clearance Items
- Items on promotion
- In the case where a purchase was made via credit/debit card. If we receive the returned products, we then proceed with the refund to issued bank owner within 7-14 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
- In the case where a purchase was paid by cash and internet banking, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that particular account.
Customer can make the cancellation any time before the product enters the process of delivery, just contact email@example.com, 02-365-6179 (Monday to Friday Time : 9.00 AM - 6.00 PM) , Facebook : @anellothailandofficial (Inbox) and Line@ : @anello
Steps to Return the Product
- Log in to your account on the website
- Go to ‘Your Order’ and choose ‘Returning Product’
- Fill in the return form
- Put the product in its original package alongside with the return form
- Ship the product to the company warehouse
In the case where you are not able to follow through with the above instructions, please contact firstname.lastname@example.org, 02-365-6179 (Monday to Friday Time : 9.00 AM - 6.00 PM) , Facebook : @anellothailandofficial (Inbox) and Line@ : @anello
- Please keep your receipt, order confirmation, and any other document as evidence and reference for your returning products.
- We do not have exchange or reservation policy. If you wish to exchange any item, you must return the product then create a new purchase.
- Do not return the products directly to bemynt office. Any product delivered to the office will be disregarded.
- Customer must fill in the return form. Any return without a form will be disregarded.